4CS - Company

To enable businesses to retain customers for life and to optimize the lifetime value of those customers through proactive and collaborative service solutions.'

Services business model : Enabling companies to offer comprehensive services and tightly integrated solutions producing value throughout the entire product lifecycle
Service Network : Connecting each customer to the exact capability that matches their current need from the manufacturers, distributors, retailers, suppliers, logistics providers, and embedded services, in order to maximize customer loyalty and service chain profitability
Proactive Solutions : Improving product uptime, performance through preventive, predictive, and proactive maintenance
Continuous Improvement : Using a closed-loop methodology that facilitates metric reporting, feedback, analysis, and intelligence for all products and services
Unified Service Delivery : Establishing unified real time e-infrastructure that delivers secure and personalized information anywhere, at any time.

4CS is the leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center

Founded in 1995 by Ashok Kartham, 4CS is built upon a foundation of four key values: Commitment, Collaboration, Creativity, and Computing Excellence. These are the values that the 4CS team internalizes to provide reliable and creative business computing solutions while building long lasting partnerships with our customers. 4CS provides integrated e-business solutions to many Global 1000 companies with a national and global presence.

For over 10 years 4CS has deployed solutions for our clients in areas such as: sales force automation, inventory and sales support, customer care, customer relationship management, product marketing, product life cycle management, business process automation, business to business and business to consumer e-commerce solutions, demand forecasting, fleet management and more.

4CS leverages and enhances the best practices in the industry to help our customers in many facets of their business. The manufacturing industry is a core focus of 4CS and close to 80% of our revenues are from manufacturing companies. The direction of 4CS is to continue to grow in the manufacturing industry where our core competency lies.