San Diego, CA, March 6th 2008 - 4CS, Inc., a leading provider of Service Lifecycle Management (SLM) solutions, is pleased to announce its newest product, iSupport.

4CS iSupport software helps increase retention of customers, partners, and suppliers by providing a single point of access to all relevant information and applications in a personalized environment. iSupport is comprised of 5 modules, including a Contact Center , Service Dispatch, Service Knowledge Base, Support Center , and Reporting & Analysis.

iSupport features such benefits as service categorization, flexible process modeling, and case lifecycle management. Users can track issues from the original service request through resolution.

Ashok Kartham , 4CS President and CEO, stated, "iSupport embodies our expansion into the service universe. 4CS is proud to offer such a strong tool with interactive ties to all of our product line."

Bill Fitzgibbons, Director Global Dealer Technical Support for AGCO, said, "We want our customers to have as positive an experience with our products as we can provide. We are striving to eliminate down tim e for our customers and provide complete satisfaction with AGCO products in which they have invested. We want more of our dealers' business, but we must earn it by providing them tim ely, accurate technical information via value-add tools and systems. We believe the solutions 4CS offers will help us achieve our goals."

Fitzgibbons noted, "iSupport is a key component in our technical Support strategy and a pillar that we will build on. The ul tim ate goal in the technical support business is to 'fix a problem before it happens'. AGCO is enhancing its current practices by putting tools in place to assist with problem identification, root cause analysis, determining concern resolutions and improving our products. We will utilize 4CS iSupport as one of our early warning system tools to shorten the cycle tim e from failure to fix."

Gene Weber , 4CS Partner, Automotive and Aerospace, stated, "4CS iSupport is a robust software solution that enables our customers to manage and share technical support information globally. We feel we are well positioned to affect positive change. 4CS and the iSupport software solution is an excellent combination to enhance dealer and customer satisfaction now and in the future. We are pleased to have this opportunity to help bring enhanced value to the market by way of iSupport."

About 4C Solutions, Inc.:

4CS is a leading provider of Service Lifecycle Management (SLM) solutions. The 4CS SLM applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.



For more information, visit www.4CS.com or call 800.709.8773