4CS provides specialized business software and solutions to manage and optimize the Warranty, Support, Service and Service Parts processes. The scope of 4CS solutions encompasses Service Lifecycle Management, starting with the product warranty at the time of delivery to the customer, and continuing through all the service and ownership processes until that product is replaced. 4CS helps manufacturers, distributors, suppliers and third party administrators to reduce their warranty costs and increase their extended warranty and service contract sales, resulting in improved service business profits.
The products in the 4CS Service Suite provide in-depth functionality for the management of Warranty, Support, Parts and Service.
* 4CS iWarranty is the industry-leading software to manage all aspects of the warranty life cycle, including product registration, claims processing, parts return, supplier recovery, warranty analysis and extended warranty. * 4CS iSupport is the specialized technical support management application for manufactured products that accelerates and refines the responses to support requests. * 4CS iService is the service dispatch, service center and technician workforce management solution to manage both internal and independent service centers. * 4CS iParts is the Service parts ordering, catalog and marketing solution to improve service parts sales. * 4CS iOwn is the self-service solution for end customers to manage registrations, aftermarket purchases, and support and service requests. * 4CS iFleet is the fleet contract solution that enables companies to offer fleet service contracts, service billing consolidation and fleet analysis.
With 4CS software and solutions, your organization will be able to:
* Differentiate itself on service and drive higher profitability from post-sale services * Automate and streamline service processes to reduce the cost of service execution and fulfillment * Decrease the costs of warranty through claim validation, supplier recovery and failure analysis * Increase extended warranty and service contracts sales * Improve service parts sales and profitability * Expedite support request resolution * Manage and optimize service through powerful Service Intelligence
Manufacturers, Distributors, Third Party Administrators (TPA), Suppliers, Service Centers and Product Owners can use and benefit from the 4CS service lifecycle management solutions. 4CS solutions are targeted to optimize service for serviceable durable goods, including automotive, aerospace, consumer durables (home, HVAC, appliances, electronics) and business durables (food service, medical, telecommunications, office, high-tech).
4CS software is used by very large Fortune 500 companies, and by small-to-medium sized companies that consider post-sale service as an important part for their business.
You can learn more about other customers by visiting our news room or watching customer videos.
Major automotive, aerospace, consumer and business durables are using 4CS software. You can read about some of the customers in our news section, or view videos in our customer success stories.
4CS software can be deployed globally in multiple languages supporting all currencies. 4CS has offices in US, India and the UK. Our international presence covers all regions including North America, APAC and EMEA, so 4CS can provide solutions to businesses in any country. Please see contact information to contact our offices in these regions.
Customers today are relying on decades-old systems and numerous disconnected applications to manage their service processes. It takes lot of money, time and effort to support the changes and respond to market needs. In any economy, companies cannot afford to waste money and lose the opportunities to gain more business and profits from existing customers.
4CS iWarranty and Service Suite is the first to provide an integrated solution that addresses the current needs of the warranty and service departments, while providing flexibility and capabilities to take them to the next level. Warranty and service processes remain the last areas in business that have not truly benefitted from the enormous developments in enabling technologies over the last decade. 4CS is the solution to start realizing those benefits today.
In spite of heavy investments, enterprise software systems have failed to meet the needs of the service business. It could take years and millions of dollars to adapt existing ERP systems to achieve the depth and breadth of functionality already available in 4CS iWarranty and Service Suite. 4CS iWarranty integrates seamlessly with enterprise software including ERP, CRM, SCM and legacy systems.
4CS software also extends the usage to dealers, service centers, suppliers and customers, which is generally not the case with back-office management software.
4CS Service Suite enables business users to manage and control many aspects of warranty, including policy, coverage and business rules without depending on IT teams.
4CS software is 100% native web-based architecture developed using J2EE/Java.
Service Platform: 4CS Service Suite is based on scalable and configurable architecture that includes:
* Service Hub: Shared data that includes business partners, products and parts * Service Exchange: Pre-built interfaces to major applications * Service Intelligence: Business Intelligence platform powered by IBM Cognos * Service Portal: Unified interface for all service processes
Server Platforms: 4CS Software supports many different platforms including MS Windows, Linux, Sun Solaris, AIX, AS/400 and OS/390.
Databases: 4CS software supports all JDBC-compliant databases and is certified for MS SQL Server, Oracle and IBM DB2.
Integration: 4CS Software supports many forms of integration including web services, message queues and file based. 4CS Software has been integrated to many ERP and CRM systems.
While ROI and payback vary according to the customer, many have realized payback within 6-12 months of going live. 4CS provides an ROI calculator to help calculate the benefits and returns for your business. Our Product Managers will also help with assessments to help you identify the opportunities for improvement in the warranty and service areas.
4CS software is generally licensed for unlimited users by server in the OnPremise model, and by transaction in the OnDemand model. 4CS allows you to select the modules based on your business needs.
4CS Account Managers are available to assist with software demos, presentations, assessments and price proposals. Please contact 4CS Sales today to get started on optimizing your warranty and service management.
4CS has an experienced team to help with all aspects of our software implementations. We have partnered with major systems integrators to help with software implementation as needed. Your IT team can also perform major aspects of the work needed for the software implementation.
The 4CS base product can be implemented in a matter of weeks. The data migration, integrations and customizations necessary in specific cases may require additional time. A two-day assessment with 4CS will identify the scope of the project and deliver a Statement of Work (SOW) detailing the cost and timeline for the implementation.
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