4CS service suite of applications are built using open, scalable and flexible service architecture so all service processes within Service LifeCycle Management (SLM) can leverage common framework, infrastructure, data, user interface and intelligence.

Open Architecture

4CS service platform is 100% web based and built using open and standard J2EE architecture. 4CS service platform supports many different servers, operating systems, J2EE app servers, databases and integration methods. 4CS software is cluster safe and supports fail over to provide performance and availability for fast and uninterrupted service to the users.

Service Platform

4CS Service Platform is built to empower the business users to manage work flows, business rules, and policies that control all aspects of warranty and service business processes.

• Every business needs different business rules, work flow and decision tables and 4CS service platform enables you to configure these to meet your business needs.
• 4CS role based access control (RBAC) enables businesses to easily control which functions and data each user can access.
• Content and document management capabilities enable you to store various service content including bulletins, manuals and other service documents. These documents can be searched using simple text search.

Service Hub

4CS Service Hub enables sharing of common service data and collaboration across all stakeholders including OEMs, Suppliers, Service centers and customers. The data shared in ServiceHub include Business partners, Product classifications, Products, Parts, Catalogs and other shared data used by all applications. ServiceHub enables interchange of data like Product Bill of Material (BOM), accounting for service business, parts information & pricing with other enterprise systems.

Service Exchange

4CS Service Exchange enables seamless integration with other enterprise applications and data. Service Exchange facilitates user driven integration and exchange of data across Service Network.  The components of Service Exchange include:

• Standard Integration Frameworks 
• Readily available connectors and adapters for other enterprise software
• Minimize customizations and support configurations and mapping for interfaces during customer implementations 
• Standard interfaces for warranty and service transactions
• Capability to upload and download files (CSV, XML, Excel, Fixed width)
• Capability to test the interfaces
• Capability to map to external formats
• Monitor and manage the execution of the in-bound and out-bound interfaces
• Capability for Customers and third parties to leverage the interfaces in other related applications

Service Portal

4CS Service Portal provides consistent, configurable and simple user interface. Service Portal supports a rich user interface based on HTML and AJAX that customers can configure and personalize with our UI and brand management capabilities. Service Portal support multi languages and localized user experience for users across the globe based on user profiles.

Service Intelligence

4CS Service Intelligence platform powered by IBM Cognos supports powerful and flexible Warranty and service analysis. 4CS Service Intelligence includes built-in reporting, dashboards, analysis and queries that users can create and manage on their own. Drill-down capabilities let you drill through to underlying data. Users can leverage powerful analytics tool to identify the root causes of any warranty, service and quality issues. to know more about Service Intelligence Click Here