Your Source for Proactively Managing Service After the Sale

Service LifeCycle Management (SLM) is how businesses apply strategy, process, and technology to deliver higher value to customers by providing related products and services that enhance the usage, performance, and experience of the core product.

In an evolving service driven economy, customers want a "total solution." Whenever product is supported with a related service, there is a competitive gain. Innovative business leaders, such as Jack Welch, Former CEO of GE, and Philip Condit, CEO, The Boeing Company are transforming their business from commodity-driven to service-driven. Welch states, "We try to offer services that airlines can't get elsewhere. We now can monitor all our engines in the air. As a result of adding this technology to what was once a commodity (the aircraft engine), we've been able to take on multi-year contracts with companies such as USAir, British Airways, and Southwest. These are 10- to 20-year contracts worth billions of dollars."

4CS specializes in proactive and collaborative service solutions that enable businesses to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.

Service is more than just a way of supporting customers; it is the strategic competitive advantage. 4CS keeps your service in motion by:

• Leveraging our in-depth experience deploying service-related solutions in the automotive industry. Ensuring your solutions comply with automotive-specific architectures and standards
• Delivering solutions to increase product uptime, enhance performance and lower operating costs
• Offering SLM applications and service nodes (reusable components) and processes to minimize time to market and costs
• Providing new Service Network alternatives to traditional service delivery methods

Benefits

Delivering and deploying collaborative, unified solutions offer significant benefits:

• Seamless integration and collaboration across different channels and solutions, including dealer management systems, parts ordering, Extranet applications, B2B trade exchanges, etc.
• Comprehensive support of business processes spanning multiple partners and vendors
• Extensive use of new, advanced Internet technology under the umbrella of automotive-specific infrastructure standards
• Single point of access to all relevant information and applications in a personalized environment
• Increased retention from customers, partners and suppliers