iWarranty modules:   

 eClaims

Accepts claims and repair orders from multiple sources (on-line and batch), ensuring a seamless flow between the claim's origin and destination. Create and manage many claim types including goodwill, campaigns, parts only, extended warranty, pre-delivery inspection, and new warranty. Uses key claim review features for manual claims processing, such as queuing, audit logs with drill up, drill down capabilities, and lookup functions. Interfaces to Accounting for timely credit memos. Claim Validation - Performs intelligent automated processing with rules management, improving the accuracy of data, reducing errors associated with manual processing, and realizing 90% automatic acceptance. Robust workflow engine to route claims based on user setup criteria such as claim status, claim type, approval dollar thresholds to name a few. Claim history, product details, audit trails and the entire claim life cycle is tracked and can be viewed at any time by a simple mouse click.

Parts Returns

Create and manage part return rules based on claim data such as parts used, causal part, make, model, etc. Return logistic can also be specified for direct return to suppler or to multiple inspection facilities. Multi-transit point tracking of parts from initial location to inspection location and on to supplier facility. Bar code printing and tracking of return parts.

Supplier Warranty

Manage the creation of supplier policies and association of parts to suppliers. Fully automated creation of a supplier claims based on sophisticated policy/contract rules applied to approved dealer claims. Supplier portal for supplier self service management of claims that are their responsibility. Parts return logistics from dealer to supplier.

Service Contracts

Create and manage service contracts and extended warranty offerings that can be marketed internally by anyone in the distribution/service chain. Management of price books based on service contract product and pricing variables focused to specific user groups. .

Warranty Center

Manage and list all system configuration information. Set up and manage policies including coverage's, definitions and reimbursement terms. Create, authorize and identify campaigns based off of multiple warranty claims against a part or product. Manage product information including registrations, product transfers (complete and partial transfers) as well as Fleet information and product end of service information. Set labor and flat rates that can be assigned to dealers, supplier or OEM's (any business partner). Create and control goodwill offerings given to dealers with limits on labor, parts or misc charges.

  
iSupport modules      
        
Support Request

Create, search, capture, and manage support request information. Access to create a support request can be given directly to users or through a call center. Search for users by multiple criteria as well as view past support request. Capture all critical information of the request and distribute the information to technicians. Assign requests to specific technicians or departments. Capture resolution information and even nominate a support request for a technical solution that can be used to resolve similar support requests. A support request requiring work can be dispatched to dealer for service. Choosing a service center based on dealer closest to user location, customer satisfaction and dealer experience level. Complete integration of service cycle from call support, to service, and claim.

Technical Solution

Search, manage and create new technical solutions for use in solving issues by call center representatives or exposed to dealers for online knowledgebase for dealers. Workflow management of technical solutions can be applied for the review of solutions nominated by call center representatives or administrators before acceptance. A technical solution can have an association to other related technical solution. A technical solution can be searched using multiple criteria as well as a keyword search

Document Management

Upload and manage documents such as installation guides or schematic information for dealers, administrators and call center representatives. Automatic indexing of uploaded documents for easy retrieval based on key word. Creation of folders for categorization of documents. Document security based on user group.

   
       
Service Intelligence Modules      
       
Data Warehouse

4CS removes the complexity from the analytics environment. All the information from the daily transactional environment is moved to a unified data warehouse that has been optimized for reporting. User views of the data (“data cubes”) are easily accessible, making it simple to analyze critical data.

Metadata

Provides simple real-world naming of fields in the user’s language of choice. No more reporting based on cryptic database column names.

Industry Standard Pre-defined reports

4CS has included a large set of predefined reports that can be utilized immediately. Report categories include failure analysis, duplicate claim recognition, failure cause distribution, claim frequency/trending, goodwill reports, campaign status, and return material tracking, among many others.

Adhoc Query

Gives users the ability to produce their own reports on the fly using the easy drag-and-drop interface.

Report Creation

New complex reports can be created quickly with the report creation tool, and then published to 4CS work groups. 4CS users with the required permissions can then access the reports seamlessly in the 4CS environment.

Analysis

Complex analysis of data trends and volumes can be accomplished, using the OLAP analysis feature.
  
        
iService modules     
       
Service Orders

Create and Manage service orders, track labor, parts and other charges. Create work estimates that easily are transformed into service orders. Streamlines the whole process, improves labor sales, controls expenses and orchestrates various activities required to complete the service order effectively.

Technician Management

iService enables technicians to report time against specific labor operations in the service order. The service manager can view technician work load at any time and manage their allocation to maximize efficiency and profitability. The system automatically generates the payroll data.

Claim generation

Generates all necessary data to complete warranty claims. Electronic transmission of warranty claims and receipt of credits are accomplished with the Manufacturers. All the validations are done upfront before the claim is generated reducing the delays involved in claim approval and payment.

Service Center

iService provides flexibility and extensibility by enabling the service manager or dealer to control various aspects of the service center including valid technician ids and availability calendar. Service manager can setup business rules, pricing, indirect jobs and many other parameters without requiring any additional programming.

  
       
iParts modules      
        
Parts Orders

Integrated Parts Management System that enables efficient processing and short delivery times, thus improving the uptime of the products while slashing the inventory costs. Create, track and manage new or existing parts orders, quotes and pick lists.

Parts Catalog

Embedded electronic parts catalog for the display of complex parts systems, components and associated parts. Create parts order directly from catalog. Ability to integrate to third party parts catalogs

Parts Center

Manage setting up parts pricing, set part order parameters and locations. Manage part data which includes part kit and supersession information.

  
         
iFleet modules     
         
Fleet Claims

Management of Fleet claims. Claims can be entered through the system online on can be automatically uploaded from various Fleet location and ran through the rules engine for adjudication. Enter and track multiple fleet contracts types such as time and materials, preventative maintenance and total maintenance/repair.

Fleet Center

Capture customer and equipment detail information including product details, contract information and rates. View Fleet claim history and create Fleet registrations. Setup of fleet claim pre-approval rules and routing 
  
        
iOwn      
       
This product is used for direct consumer entry of product registrations and for consumer product tracking. 
  
         
Service Hub  

 
Service Hub is used by all 4CS modules and contains components universally used throughout all applications. This includes by not limited to the following:

Business Partner Management

Create and manage data associated with business partners such as dealers, suppliers, distributors, etc.

User Management

Manage user their roles and related groups.

System management

Includes upload of data, integration logs, message maintenance, scheduled job management, log view, lock resolution and other system tasks.

Work Queue management

Set up work queue and associated workflow

Escalation Management

Create escalation based on time or status based criteria. Escalation can change workqueue, status or generate email.

Accounting Management

Maintain Accounting integration information.

Tax Management

Maintain Tax data by statue or province.

Package Management

Grouping of claims into packages for easier management.

Catalog Management

Maintain application dropdown values.

Product Management

Maintain model data, Bill of materials and serialized product.

Parts Management

Manage parts details and associated pricing information. 
  
       
TPA Edition     
        
The 4CS iWarranty TPA Edition has been specifically designed to handle the unique needs of third party administrators of warranty and can be tailored to fit specific consumer product markets such as electronic goods. TPA edition extends the base 4CS modules to handle the claim process for multiple manufactures and segment the claims properly for each manufacture that the TPA has contracted with. The solution addresses all points of the claim workflow including:

Call Center

Track and manage incoming calls, track resolutions of call, intelligent knowledge base of past solutions for problem solving. Capture call history that is searchable by customer, sku, serial number for fast identification of past calls.

Service center Maintenance

Uniquely define service rates, service levels, satisfaction levels, insurance compliance, contract dates, accompanying documentation, communication notes, and service area zip codes for a service center.

Manufacture Maintenance

Maintain Service level agreements, service rates, contact information, standard warranty policies, and extended service policies.

Service Dispatch

Intelligent dispatch of calls to service center based on location, service center serviceable product line, insurance compliance, customer satisfaction, and service rate.

Field Service Entry

Capture all aspects of service in the field including failed parts, problem cause, problem resolutions, labor charges, parts charges, and misc charges.

Claim Resolution

Quickly identify if product is within coverage boundaries for standard or extended service warranty, auto adjudicate or manually adjudicate incoming claims based on user definable rules.

Service Contracts

Maintain unique extended warranties and extended service contracts for manufactures. Build price books for unique service contract products that can be sold internally or through retail centers.

Escalation Management

Define rules for escalation and routing of service calls and field service.

Accounts Payable to Service Center

Track service center claims and route completed claims to accounting system for re-imbursement to service center.

Accounts Receivable from Manufacture

Route completed claims to accounting system for billing to manufacture.