4CS Extended Warranty Innovations Conference 2011  (Pre-Recorded Video)

Recording Video of  4CS Extended Warranty Innovations Conference 2011, August 3rd, 2011

Presenter: Michael Bailey

Location: Extended Warranty Conference in Chicago,IL

Topic: Controlling the Customer Experience Throughout the Product Life Cycle

4CS Enabling Product Support Excellence Webinar - 2011 (Pre-Recorded Webinar)

Recording Video of 4CS Enabling Product Support Excellence Webinar May 11th, 2011 at 11AM CST.

Topic: Enabling Product Support Excellence.

Things you can learn from this video: 

(a) Enabling your technical support organization to deliver the right solutions right away

(b) A Case Study from Linde Material Handling, one of the world's leading lift truck manufacturer.

(c) Technical support as orchestration of product knowledge, expertise and service fulfillment.

4CS Extended Warranty Webinar - 2011 (Pre-Recorded Webinar)

Recording Video of 4CS Extended Warranty Webinar on February 23rd, 2011.

Topic: Extended Warranty Revenues and Profits.

Things you can learn from this video: 

(a) The statistics on Extended warranty industry.

(b) Ideas to grow your extended warranty business by more than 50%.

(c) Business models for configuring and pricing extended warranty contracts.

(d) Enabling your organization to improve extended warranty sales and profits.

4CS - Warranty ROI Webinar - Build ROI and Business case to improve Warranty Management. (Pre-Recorded Webinar)

Recording Video of 4CS Warranty ROI Webinar on January 25th 2011.

Topic: Build ROI and Business Case to improve Warranty Management.

Things you can learn from this video: 

(a) Calculate benefits and ROI for Warranty improvements.

(b) Build a business case and the justification for a new Warranty system.

(c) Lessons learned about the warranty system approval process.

4CS - Aberdeen Webinar - Warranty Management, The Bridge to Future Revenue Creation.(Pre-Recorded Webinar)

Recording Video of 4CS Aberdeen Webinar on September 14th 2010.

Topic: Warranty Management, the Bridge to Future Revenue Creation.

Things you can learn from this video: 

(a) What differentiates the best-of-class from laggards in warranty performance

(b) The recommendations and findings from the recent benchmark study from Aberdeen group entitled Warranty Management, The Bridge to Future Revenue Creation"  based on survey of leading companies.

(c) A Case study of Mitsubishi Caterpillar Forklifts America (MCFA) on achieving best-of-class performance in Warranty

(d) Enabling your organization for improved warranty performance