here are basically two analytical tools in the market today. The first type is the simple report writer that provides “standard” reports. At best, this is adequate when you need exactly the information that the report provides. If you require a variant of the report or a fresh report, you are left completely stranded.

The second type of analytical tool is the IT power instrument. This has the power of a nuclear reactor, along with its complexity and risk. If you have anadvanced degree in Information Technology, and unlimited time and patience, this could work. But the average business user ends up in long waiting lines at the IT department, with the associated high cost.

Self Service with 4CS Service Intelligence

is the premier solution to both of these dilemmas. By combining a pre-defined data structure with a simple but sophisticated report engine, 4CS transfers power back to the business user. The complexity is gone, and the freedom is back. Creating reports now requires the simple dragging-and-dropping of understandable field names into a report area, and then tweaking the appearance of that area. This can be easier than creating a report in Word or Excel, but much more powerful. Reports speed up, and costs come down.