iWarranty with Service provides the critical workflow tools needed to streamline your operation by uniting processes, information, and people. It automates, simplifies and directs the flow of information throughout your entire organization. The results are more efficient operations, increased automation and improved visibility.

iWarranty with Service turns complex dispatch, status management and escalation procedures into simplified endto-end sequences, providing consistency across business processes and benefitting all users.

With the myriad of programs, products, partners, service providers and processes, the warranty environment is a complex maze of procedures that must be adhered to by each stakeholder to be successful.The workflow and rules engines of the iWarranty with Service solution provide you the flexibility to easily manage service activities, events, and information exactly as you want.  

Some common areas of use:

• Automatic assignment of each service request to the right person or group, based on volume, skill set, geography, or other factors.

• Automated escalation calls and status notifications to customers, service providers and managers, depending on specific events, activities, and transactions.

• Access to a self-service knowledge base for customers and service providers.

• Selection of call scripts for sell, cross-sell, and up-sell, based on customer information and history.

• Queue maintenance and work balancing for incoming service claims.

• Validation and acceleration of claim reimbursement.