4CS iOwn

4CS iOwn is self-service portal for owners or end users of the products. In the age of internet, customers expect to be able to get the support and services they need 24 X 7 via the web. iOwn enables the manufacturers, distributors and service providers to offer comprehensive online services from product registration to purchasing of service contracts or parts to the customers.

iOwn Benefits

• Provide 24 X 7 service to customers
• Reduce number of calls to call center improving the efficiency and productivity of the call centers
• Reduce the cost of manual product registrations while improving the number of registrations by making it very easy and convenient for the customer
• Increase extended warranty, accessories and service part sales direct to the end users
• Build long term value-added relationship with customers
• Ability to optimize the life time value of customers 

iOwn capabilities

Some of capabilities businesses will be able to deliver to the customers using iOwn include:

• Allow registration of products by end customers
• Search Service knowledge
• Access to owner’s manual and other end user publications on the product
• Submit support or service request which can trigger service dispatch
• Initiate a Live Chat with Support Agent
• Check warranty coverage online for the products
• Check the status of service repair or support request
• Send and capture survey feedback from customers
• Purchase extended warranty or service contracts online
• Select and purchase service parts or accessories online
• Schedule service for the product as per customer request
• Schedule reminders for service
• Deliver service promotions to the customers
• View all products owned and request support or services for those products
• Provide Total Cost of Ownership information
• Integrate with telematics embedded in the product
• Promote product replacement at right time and facilitate easy upgrade or trade-in

Delivery options

• iOwn can be used by companies to embed into their public site or owner portal or used as part of 4CS iOwn common portal for the consumers.
• iOwn will interface with backend products from 4CS as well as other enterprise software to fulfill customer service requests.
• iOwn is provided by default as a hosted service with a monthly fixed fee or charge per transaction.

Please Contact Us to learn how you can start empowering your customer with self service capabilities of 4CS iOwn