4CS’ iService product directly connects manufacturers, suppliers, dealers, partners and customers in your service network. It optimizes the entire warranty cycle through the integration of the following applications:

iService Modules

Service Orders - creates and manages service orders from the time of estimate through the receipt of payments for the work orders. This streamlines the whole process, improves labor sales, controls expenses and orchestrates various activities required to complete the service order effectively.

Technician Management - enables technicians to report time against specific labor operations in the service order. The service manager can view technician workload and allocate time to maximize efficiency and profitability. The system automatically generates the payroll data.

Claim Generation - generates all necessary data to complete warranty claims. Transmission of warranty claims and receipt of credits are accomplished electronically with the manufacturers. All the validations are done upfront before the claim is generated, thus reducing delays in the claim approval and payment processes.

Management Reports - provides an extensive set of reports to manage sales, profitability, technician efficiency, payroll, and process metrics. These reports can be viewed online or downloaded to spreadsheet for further analysis.

Service Center - provides flexibility and extensibility by enabling the service manager to control various aspects of the service center using the programs within the module. The service manager can set up business rules, pricing, indirect jobs, and many other parameters without requiring any additional programming.