What if a defect in your product is causing pain to your customer, your service provider, or your employees and you don’t even know about it. It could be anything from a glitch that renders your product unusable or It could be a product failure that causes a fire! What can be done to avoid these circumstances?      


*      Your stakeholder detects an event that needs attention
*      Your stakeholder completes a field service report Web form
*      The form contains the critical information you need, such as:

             1.      Event details
             2.      Product information
             3.     Cost estimates
             4.      Follow-up suggestions
             5.      Related information and attachments


*      The web form then travels to your next designated approver across the entire service chain, including tech support, warranty personnel, engineering, quality and others.