Product registration is the main means of capturing the current customer contact information for product manufacturers and retailers when a product is sold to the end customer. Timely registration of products will also ensure that warranty coverage periods are properly assigned to the product.

4CS iWarranty Product Registration provides a more cost effective way to manage registrations.  The registration is web based and eliminates manual administrative processes while improving the accuracy of the data.

Registration information can be entered by a variety of individuals using different tools.  Registrations can be entered by dealers, the retail channel, or by the customer using 4CS iOwn.  Registration data that already exists or is captured in another system can be uploaded directly from the source - dealer business systems, CRM packages or other systems in your environment.
The 4CS iWarranty Product Registration module performs the following functions:

• Validates the accuracy of the registration information
• Assigns the right policy and calculates the warranty start and end dates for each of the coverages
• Validates the address  and contact information of the customer
• Uploads inspection information and other documents as attachments
• Supports registration work flow to review and approve any exceptions
• Prints product registration documents that can be provided to the end customer

Master customer data is maintained that can be used for managing future marketing or service campaigns, recalls and customer relationship management.  Product registration can be another point of contact with your customer to up-sell extended warranty or service contracts.

Product Registration is a very important part of maintaining a long term profitable relationship with your customers. Please contact us to learn more or schedule a demonstration of the software.