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Many manufacturers recover only a small percentage of warranty expense incurred as a result of defective supplier components. The 4CS iWarranty Supplier Recovery software helps manufacturers save millions by increasing recovery percentage from suppliers while streamlining the claim sharing process and quality analysis.
The iWarranty Supplier Recovery module is a collaborative tool that maximizes the opportunity for reclaiming warranty cost from suppliers. The Supplier Recovery solution consists of:
Terms and Conditions
An important element of the Supplier Recovery Manager is establishing and maintaining the contract terms with each parent supplier and its associated suppliers. The terms and conditions database centralizes all the contracts for easy lookup and makes them readily available to other functional groups within the company. Terms can be entered by Supplier, Model, Level, Part-Model, Causal Part, Campaign, as well as many other terms.
Create Supplier Recovery Claims
The Supplier Recovery module automatically extracts and scrubs claims data from dealers and distributors and packages it by Supplier. Suppliers can then view their claims online at any time with data sorted according to their preferences. Suppliers can also receive the claims data in different formats including CSV, Excel, XML and EDI for processing. Supplier responses and payment data is captured online or through uploading of a file.
Collaborative Workflow
The collaborative workflow process facilitates the communication and claims review steps for recovery between the manufacturer (Supplier Recovery Analyst (SRA), engineers), dealer, and the Supplier. A Supplier can select to credit, partially accept, or reject a claim and the SRA responds respectively. The process allows for multiple iterations of on-going discussion and status change. The solution allows all Supplier Recovery stakeholders, including reliability and design engineers, to share part failure and claim information and work interactively for rapid resolution of pending claims. Factories and Suppliers have access to information from the dealer to better understand the cause of the failure. Users can flag claims for corrective action and trigger a process to manage these corrective actions.
Parts Return
Incorporating both online and off-line processes, the Parts Return component provides the ability to establish rules and instructions for when and where a part should be returned, held, or scrapped. It tracks the point-to-point status of the part location as well as the status of the part investigation. Suppliers first set up the shipping address and can include special instructions for the method of shipping, carrier to use, and time of pick up. The dealer can print the shipping labels based on this information.
Supplier Recovery Analytics
The Supplier Recovery analytics based on 4CS Service Intelligence platform helps to understand costs and failure accountability, identity level of responsiveness from the suppliers, and track parts returns. Some of the reports include:
- Claims by supplier
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The 4CS iWarranty Supplier Warranty module enables you to transform your recovery process to drive better quality and faster recovery:
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- Supplier recovery process starts immediately after dealer claim is processed
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- Automated generation of supplier claims, based on supplier agreements
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- Ability to share complete failure information, parts cross-references and file attachments
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- Payments by supplier
- Payments by part number
- Money paid to dealers compared to money paid from supplier
- Cycle time from claim submittal to supplier through reconciliation
- Number of returned parts
- Supplier performance metrics and opportunities for quality improvement
Manufacturers and Suppliers can work collaboratively to improve product quality and reduce detection to correction cycle time on failures resulting in fewer recalls and warranty claims. Please contact us now to learn more and request a demo on how you can improve supplier recovery and collaboration.
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Supplier Recovery
