NEEDHAM, Mass., September 6, 2011 - PTC (Nasdaq: PMTC), The Product Development Company®, today announced it has acquired 4CS Solutions, Inc., a developer of warranty management and service lifecycle management software. The acquisition broadens PTC's portfolio of solutions for product support and service organizations, and supports PTC's vision for solutions that span both product and service lifecycles. 4CS was privately-held and terms of the deal were not immediately disclosed

OUR MISSION

'To enable businesses to retain customers for life and to optimize the lifetime value of those customers through proactive and collaborative service solutions.'

4CS accomplishes this mission by:

Services business model: Enabling companies to offer comprehensive services and tightly integrated solutions producing value throughout the entire product lifecycle

Service Network: Connecting each customer to the exact capability that matches their current need from the manufacturers, distributors, retailers, suppliers, logistics providers, and embedded services, in order to maximize customer loyalty and service chain profitability.

Proactive Solutions: Improving product uptime, performance through preventive, predictive, and proactive maintenance

Continuous Improvement: Using a closed-loop methodology that facilitates metric reporting, feedback, analysis, and intelligence for all products and services

Unified Service Delivery: Establishing unified real time e-infrastructure that delivers secure and personalized information anywhere, at any time.

OUR CORE VALUES ( 4 "C" S) :

Commitment - Deliver results without excuses

Collaboration - Partner for win-win outcomes

Creativity - Innovative Solutions for problems

Computing Excellence - The Best Software, Expert People, and Quality Solutions

COMPANY BACKGROUND 

 Founded in 1995 by Ashok Kartham, 4CS provides Warranty and Service Lifecycle Management solutions for manufacturers, distributors, suppliers and third party service providers in multiple industry segments.

4CS warranty and service management solutions enable businesses to Profit from Service by

• reducing warranty costs,
• growing service contracts revenues,
• increasing service parts sales, and
• improving customer service.

4CS Service Suite software streamlines post sale processes for companies from the time a product is delivered to the time a product is replaced or retired including registration, warranty, support, service and parts. Over past few years, 4CS Service suite has grown to include products - iWarranty, iSupport, iService, iParts, iFleet and iOwn.

4CS iWarranty is the leading warranty software solution that helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers along with automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. Companies can optimize the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center management.

Many leading global companies today rely on 4CS software to manage their product support processes. You can explore some of those success stories or contact us to learn how your company can increase profits from service.