Quality and Performance Improvement

The math seems simple enough. Your costs are lower for every dollar you recover from the supplier. But this often represents only a fraction of the savings. The big payback comes from eliminating the defect in the first place. This can only be achieved by transmitting the right information to the right person, and then measuring the progress to correction.

Work More Closely with the Suppliers

For any supplier recovery effort to be successful, it is important for OEMs to work closely with their suppliers. 4CS iWarranty offers the following features to improve collaboration between OEM and supplier:

Accurate claim data: By implementing iWarranty, only valid claims fitting supplier agreements will be sent to the supplier. Consistent failure codes and parts data will also be sent to the supplier as part of the claim.

Timeliness of data: If suppliers are unaware of a problem, they cannot be expected to fix it. 4CS’ Supplier Warranty module will allow suppliers to more quickly identify and rectify product issues, which ultimately will result in fewer claims.

Online or electronic transfer/adjudication of claims: Suppliers can choose to either access and adjudicate claims through the 4CS Service Suite online portal, or receive and send claims via electronic batch file transfer.