While the business durables include wide range products like industrial equipment, high-tech office equipment, food service equipment and medical equipment, all of the manufacturers and service providers in this segment face some common challenges in providing post sale services. Businesses demand exact service level agreements and down time of the critical equipment can result in significant costs from lost productivity. Businesses require products to customized specifications and demand faster service that depends on special parts and technical skills. If warranty and services issues are not resolved promptly, dissatisfied customers could change suppliers resulting loss of business for long term.

With 4CS Service Suite, business durable goods manufacturers can:

• Configure, track and maintain warranties and custom service agreements
• Manage service network involving distributors and dealers to track dispatches and service orders
• Track performance and manage escalations based on service level agreements
• Integrate support knowledge base, parts ordering and service pricing to deliver on service commitments to customers
• Manage multiple repairs per service visit and claim
• Achieve Service excellence expected by the customers through better insights using 4CS Service Intelligence

For more information how 4CS is helping many world class companies in various industries, visit our customer success stories.