OEMs are expecting the suppliers to take more and more responsibility for warranty costs of the components they manufacture. To manage these growing warranty costs and liability, suppliers need the capabilities to process and analyze parts returns and warranty claims data. Suppliers are still relying on adhoc methods and spreadsheets to manage the warranty data resulting in months of delay. 4CS solution is geared to enable OEMs and suppliers to collaborate to reduce warranty costs and improve quality rather than focusing on cost shifting.

With 4CS iWarranty, component suppliers can:

• Receive and process detailed and accurate warranty information from OEMs or directly from the service centers
• Coordinate parts return requests and RMAs with OEMs and dealers
• Capture and share parts inspection information to reduce occurrence NTF (No Trouble Found) situations
• Analyze warranty information using 4CS Service Intelligence to take necessary corrective actions

For more information how 4CS is helping many world class companies in various industries, visit our customer success stories.