Whether it is electronics, appliances or any other durables goods, consumers are demanding exemplary service while expecting lower prices on better products. The direct relationship with consumers is limited by the retail channel and product registration information is generally incomplete. While the customer base is growing globally, the local service providers are small and difficult to manage. Manufacturers need a warranty and service system that can address these challenges while allowing the consumers to obtain self-service over the web and other channels. 4CS Service LifeCycle Management (SLM) solution which includes iWarranty, iSupport, iService and iOwn, will enable manufacturers to deliver a better service more cost effectively across all the channels.

With 4CS Service Suite, consumer durable goods manufacturers can:

• Improve the productivity of the support contact centers and warranty and service processing groups
• Coordinate service dispatch and fulfillment with repair depots or independent service network
• Track and manage the product returns and repairs
• Analyze warranty, support and service information to drive quality and product improvements
• Access an on-line knowledge base to provide consumers 24 X 7 self service
• Improve customer loyalty and satisfaction by delivering on commitment to service excellence

For more information how 4CS is helping many world class companies in various industries, visit our customer success stories.