Most companies rely on decades old systems and processes for managing their warranty. These companies tend to tweak and make small changes to address one issue now while continuing to be suboptimal in overall warranty performance.

Small tweaks add up to a big mess

These tweaks and patches over a long time have resulted in:

• Disconnected and manually intensive processes
• Poor data quality that does not support right and timely decisions
• Fragmented warranty and service applications languishing on legacy platform
• Warranty silos by region, product line and brand, even though companies have consolidated and become more global and diverse
• Lack of collaboration among the stakeholders
• Data residing in many different systems and data stores

Connecting warranty processes, people and information

The processes within the warranty chain are related and inter-dependent. Supplier recovery needs clean claims data and returns to be effective. Upfront validations while claims are being entered and submitted are important to reduce claims backlog and improve automated claim adjudication. Product registrations need to be current and accurate to validate warranty coverage on claims. Warranty analysis requires accurate data from claims, recovery and returns processes to provide needed insights and early warning on emerging issues.  

A completely streamlined warranty system and processes can solve these challenges by providing a single source of data and seamless flow of warranty information across all stakeholders - OEMs, Suppliers, Distributors and Service Network.  

The streamlined warranty lifecycle system will:

• Tie together all warranty chain processes including product registration, claims processing, parts return, supplier recovery, warranty analysis and corrective action management
• Unify global processes and handle multiple regions or countries, currencies, languages and brands  
• Connect all stake holders including OEMs, Distributors, Suppliers, Customers, Engineering, Quality and Field service
• Consolidate all the warranty data into a centralized warehouse and provide a reliable source of data for warranty analysis

Reap real, tangible and quick ROI

Companies that have streamlined the warranty processes have been reaping enormous benefits by:  

• Lowering warranty costs in potential claims and recalls,
• Increasing recovery and collaboration with suppliers ,
• Delivering high quality products and services to customers,
• Reducing warranty cycle time , and
• Lowering warranty administration costs

By streamlining the entire warranty chain, your company can also expect to lower warranty costs by 15 to 40%, increase supplier recovery up to 40% of total warranty costs and cut the warranty administration costs by more than half. What is holding you back from realizing these benefits