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4CS, the leader in advanced systems for the service chain, has created a solution that effectively manages these critical situations. This solution, called Field Service Rapid Response or FSR2 , is a collaborative, proactive, business focused solution that is woven into the fabric of the entire service chain solution. It is a solution that allows your people (employee, service provider, or even customer) to voice their concerns about your product on an immediate and structured basis. |
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