Many companies today operate in a global environment and customers expect consistent and quality service from these companies wherever in the world they are located.  Companies that operate within this global economy need business applications to handle different languages and currencies consistently, and to inter-operate and function seamlessly across different regions.  Companies operate using a myriad of systems developed internally or inherited through acquisitions.

4CS software enables companies to manage warranty and service processes effectively and efficiently across the globe. 4CS solutions support global companies and enable consolidation at a global level while providing flexibility at the local level.  4CS software has flexible business rules, work flow and policy management capabilities allowing different regions to implement specific rules by region or product line while maintaining a common instance with shared rules and data.

Globalization has been designed into 4CS software from the very beginning and our applications fully support multiple languages, currencies and localization. 4CS software supports the Unicode standard allowing us to represent any language in the world, including double-byte languages.  4CS software is currently available in many languages such as English, Spanish, Portuguese, French, Finnish, German, Italian, Dutch, Russian, Norwegian, Danish, Swedish, Japanese and Chinese; additional languages can easily be added.  All aspects of the system including screens, menus, help text, and data support the languages that global companies need.

Integrating with both local and global enterprise systems is critical to the success of warranty and service management systems.  4CS has standard connectors for the common interface points and we have worked with many different applications, platforms and standards around the world.

4CS operates through three main regional centers - Americas, EMEA, and APAC.  4CS headquarters in Moline, IL in USA supports the Americas, the European office is located in the UK and the APAC office in India. 4CS has partnered with distributors and systems integrators to provide local services and support as needed in a number of countries.

The 4CS global delivery model can provide solutions and support for customers anywhere in the world. 4CS has a successful track record on many global projects and our customers include many major international companies. 4CS has solution centers in US and India and our Customer Service Operations (CSO) group provides 24 x 7 coverage across the globe.  

Please contact us today to learn how 4CS can serve your business needs globally.