EAST MOLINE, IL, October 9, 2006 - 4CS, INC. a leading provider of intelligent warranty software applications, today announced that one of their many equipment manufacturing customers, Takeuchi U.S., was asked to present their experience and results gained from implementing 4CS iWarranty Lifecycle Management software at last week's Association of Equipment Manufacturers' Customer Support Council Conference in Scottsdale, Arizona.

Takeuchi U.S. has been serving the U.S. construction and equipment rental industries for 25 years. They were the first construction equipment company to introduce compact excavators and track loaders to the U.S. market place. For more information, visit www.takeuchi-us.com

In his comments at the Conference, Jeff Stewart, Takeuchi VP of Operations, shared, "My #1 need was to improve customer satisfaction via a true web accessible warranty program. Reducing claim processing and payment time was essential. Automating claim processing and tracking my processors and dealers performance were key goals."

Stewart covered how he found and implemented his warranty solution, but the audience wanted to hear his results. Jeff responded, "Cycle time to pay dealer claims was reduced from 36 to 9.9 days overall - those claims without parts returns took only 3.29 days. Because iWarranty automatically provided me this data, I was able to tell my dealer principals that their claims with parts returns were actually taking over 50 days and if they chose they might be able to get these claims paid a month and half sooner simply by getting the parts back with a couple of days of getting the RMAs.

"Due to better failure descriptions generated by claim prompts and digital pictures attached to claims, I was able to reduce the requested return parts from 35% of the claims in 2005 to 16% in 2006," noted Jeff.

"Other benefits," Jeff continued, "included easy to access web system with no requirements on dealers to purchase software. I got a program with built in intelligence that made it easy to configure and maintain with our business rules. With the use of iWarranty's queues and audit functions, we have complete visibility, history and access to each claim.

"Using the reporting engine within iWarranty, we are able to track each processors claim volume, claim status, claim disposition and dollar amounts. By implementing a very intuitive and user friendly software, we have gained complete dealer buy-in, and increased our overall customer satisfaction in product support," stated Jeff.

Jeff summarized, "By using the rich feature set contained in iWarranty, we were able to lower our per claim cost due to (1) faster and less human handling of claims (2) fewer returns of failed parts due to attaching pictures of failed parts and (3) less inflated dealer claims due to integrated pricing, fixed labor rates and quicker turnaround time."

About 4C Solutions, Inc.:
4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center

For more information, visit www.4cs.com or call 800.709.8773