|
EAST MOLINE, IL, September 30, 2006 - 4CS, INC., a leading provider of intelligent service part software applications, today announced that its iParts software will be used by Kawasaki Construction Machinery Corp. of America to help manage service part processes, continuing to improve customer satisfaction along with service part sales and profitability.
Kawasaki Construction Machinery Corp. of America , a wholly-owned subsidiary of Kawasaki Heavy Industries, LTD ( Kawasaki ), is a leading supplier of a full range of high-quality wheel loaders. In fact, Kawasaki is the oldest ongoing manufacturer of articulated rubber-tired wheel loaders in the world. With over 40 years of proven performance, Kawasaki wheel loaders have continually evolved to bring its customers the best in equipment and support services, backed by a carefully selected dealer network.
For more information, visit www.KawasakiLoaders.com
Bob Nabstedt, Senior Parts Manager KCM, said, "iParts enables our dealers to check prices while the program automatically makes smart substitutions to maximize availability. These inquiries can be saved as quotes for later submission as orders. Dealers can also import pick lists from our electronic parts catalog. Dealers can retrieve and print orders as needed and get shipment tracking numbers. This integrated system enables company employees to assist dealers with special quote and order needs."
Chris Trogstad, MIS Manager KCM, stated, "Integrating iParts with the website and parts catalog was a very positive step for our online ordering process and customer service. The easy to use interface is very similar to the iWarranty application so there is a level of familiarity for dealer personnel learning both applications at the same time."
Bob shared, "iParts was rolled out to 160 dealer locations in mid- 2006 without any official training. Our pilot dealers found iParts to be very intuitive and easy to use. We therefore avoided the expense of tutorials or training manuals." Chris added, "In the first half day of use, iParts had two days worth of hits with very few calls for assistance."
Bob continued, "Since iParts is a rules based system, it assures uniformly submitted orders whether created internally or from a dealer. The flexibility to configure rules allows us to quickly implement program or policy initiatives. The iParts package allows easier dealer access to Kawasaki parts and better service to the end user. These benefits give better support which results in higher customer satisfaction. 4CS Professionals are very knowledgeable. They listen to our needs, provide education to our decision makers, and then make adjustments in response to our needs."
Gene Weber , 4CS Business Relationship Manager, stated, "Kawasaki Construction professionals know the service parts business very well and it was a pleasure for 4CS to work with them to bring iParts' robust capabilities, integration and flexibility to life. iParts is representative of 4CS multiple iProducts in the service parts, warranty and support areas. 4CS was my provider of customer lifecycle solutions during my 28 year career in the construction and forestry industry. It is refreshing now to work with 4CS and to see 4CS continue to grow it's talented group of customer support professionals and products focusing on the customer lifecycle management needs of Kawasaki Construction and the industry it represents."
About 4C Solutions, Inc.: 4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.
The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center
For more information, visit www.4cs.com or call 800.709.8773
|