Some useful resources for warranty and service professionals:

Warranty Week - http://www.warrantyweek.com

Institute of Warranty Chain Management (iWCM) http://www.iwcm.org

National Association of Service Managers (NASM) http://www.nasm.com

Warranty Chain Management conference http://www.warrantyconference.com

Warranty Innovations conference http://www.warrantyinnovations.com