4CS Service Intelligence provides integrated reporting and analytical capabilities in the service domain that includes warranty, service, support and service parts.  4CS Service Intelligence powered by IBM Cognos enables users to easily query, report and analyze the warranty and service performance.

Reporting and Analytical capabilities can be accessed online by all authorized stakeholders in the company as well as dealers, service centers, suppliers and other business partners.  Scheduling and Report repository are also included to enable users to schedule regular reports or access from the repository as needed.

4CS Service Intelligence includes Data Warehouse and automated loading of data into the warehouse from transactional systems. Measures and Metrics for warranty and service performance like MTBF, R1000, Warranty Cost/Unit (CPU) are calculated, so they can be readily used in reports and analysis.

Businesses can expect to reduce warranty costs, grow service revenues and profitability and improve customer service performance based on insights gained from 4CS Service Intelligence.

Management can get a full and concise view of warranty and service metrics as a dashboard. All groups in the company including warranty, quality control, engineering and finance have a single source of truth enabling them to work more collaboratively rather than focus on differences in data. Users can drill-down from report to a specific transaction providing the access to underlying data when further investigation is needed.  

The detection to correction cycle time on product issues can be reduced by finding and correcting emerging issues. Improved product quality can reduce warranty claims and recall costs while improving brand equity with the customers.

The pre-packaged analytical model, reports and capabilities gets companies started on reporting and analysis quickly and cost effectively. Businesses can expect to reduce warranty costs, grow service revenues and profitability and improve customer service performance based on insights gained from 4CS Service Intelligence.

All users from warranty, product support, engineering, quality and finance as well as users from business partners like dealers, service centers and suppliers can use and benefit from service intelligence capabilities. The data is segmented and protected by organization, role and access privileges for secure access to reporting and analysis by all stake holders involved in providing service functions. Organizations can run any reports that are authorized for them.

Other related questions regarding access to Service intelligence include:

Can report for a single dealer / can a dealer see only his own data?
Yes. Data segmentation and security is maintained when reports are accessed by users.

Is there a way to create reports without logging in, i.e. scheduled reports?
Yes. Reports can be emailed or accessed from reports repository without providing direct access to run the reports or perform analysis.

Will it integrate with single sign-on / LDAP authentication?
Yes. 4CS has implemented single sign-on for accessing Service Intelligence.


4CS Service Intelligence is completely web based solution and users will require only a web browser and an internet connection to access all the capabilities of Service Intelligence. Reports can also be delivered in email for convenient access. Most of the analysis capabilities can also be accessed from smart phones and other mobile devices. 

4CS provides a data warehouse for warranty, parts, support and service domains as part of Service Intelligence. This Warranty and Service Warehouse is used for most of the reports and analysis (OLAP) for better performance and easy to understand organization of data for analysis. Transactional data source can also be used for reports that require real time data and the details.

Related data from other enterprise systems or databases can be loaded into the Warehouse or accessed by reports and analysis within Service Intelligence.

Yes. 4CS has created many standard reports and analytical views for each of the areas in warranty, support, service and parts. Standard industry reports and metrics are included as part of the service intelligence solution that can be used immediately when 4CS service intelligence solution is deployed.  E.g. 4CS warranty analysis solution includes reports on claims analysis, failure analysis, Campaign/Recall management, warranty accruals, extended warranty earnings, tread reporting and warranty management.

Users can run the standard reports by selecting different parameters or schedule to run the reports.

Business users can easily query and analyse data without requiring technical or IT help. The saved queries, reports and analytical views can easily be shared with other users securely.  Easy to use drag-drop user interface, Dash boards and optimized data model for analysis empowers all users to perform ad-hoc queries and analysis.

4CS service Intelligence provides integrated business solution that includes a lot more than BI tools. 4CS solution includes the warehouse, standard ETL (Extract, Transfer and Load) processes, pre-built reports and analytical views.  All users of the 4CS application software have access to Service intelligence avoiding dual logins and security.

The time, effort and cost involved in building service intelligence from scratch using any BI tool is a lot more than using what is packaged with 4CS service intelligence. You can always leverage the tools provided within Service Intelligence or your existing BI tools to provide additional reports or BI capabilities your users may need. You can continue to use other BI software to access the data in 4CS solution as needed.

4CS Service Intelligence solution is available in both OnPremise as well as OnDemand models. In OnPremise model, the data is located at customer's data center. In Ondemand model, the data is located at 4CS hosted data center.

Service Intelligence is the platform used for providing reporting and analysis in 4CS Service Suite that includes iWarranty, iService, iParts and iSupport. You can license and implement only the analysis modules for the 4CS supported domain areas (Warranty, Service, Support, Parts) using Service Intelligence without implementing the transaction modules like claim processing, service or parts order management.  The data will be loaded into the warehouse from other transactional systems being utilized.

4CS Service Intelligence license includes the license for the tools and BI platform. There is no need to purchase separate licenses for BI tools and platform. 

4CS provides simple and cost effective licensing model to enable all stakeholders to benefit from 4CS Service Intelligence. Please contact us to see the demo and receive the price quote to license and implement Service Intelligence solution.