4CS Service Suite enables you to manage, integrate, and execute various post sales processes from the delivery of the product to the customer until that product is retired or replaced.  4CS Service Suite is the software to manage this entire Service Lifecycle and helps companies optimize the warranty, service, parts and support processes.  

4CS Service Suite includes products - iWarranty, iService, iParts, iSupport, iFleet and iOwn.  4CS Service Suite also includes a robust Service Platform with components such as ServiceHub, ServicePortal, ServiceExchange and ServiceIntelligence.

Please refer to the table below for a quick overview of key service process area that each of the products and modules represents.  You can select the products and modules based on your business needs and priorities. Please contact us to get further details and a demonstration of the software to help with your decision.  

Product	Module	Key process area
iWarranty		Warranty Lifecycle Management
	Product Registration	Product registration, track product ownership and warranty assignment
	eClaims	Claims entry, processing/adjudication and payment
	Parts Return	Return request, Return material Authorization (RMA) and tracking
	Supplier Warranty	Supplier claim generation and recovery
	Service Contracts	Price, Quote and administer extended warranty and Maintenance contracts
	Warranty Analysis	Warranty Reporting & Analysis for problem detection and warranty performance
	FSR (Field Service Report)	Field service report to track non-warranty repairs to track, analyze and take corrective action
	Quality	Manage corrective action for product quality issues detected
	Audit	Perform and manage dealer field audits
iSupport		Support Center Management
	Contact Center	Create, Track and manage support requests and resolution
	Knowledge Management	Manage Technical solution and service knowledgebase
	Support Analysis	Analyze support incidents for problem detection and resolution performance
iParts		Service Parts Order management
	Parts Order	Parts order entry, process and fulfillment
	Parts Catalog	Electronic parts catalog to identify right parts
	Parts Analysis	Parts Order analysis and reporting
iService		Service Center Management
	Service Order	Create, track and complete service orders for different types of repairs
	Tech Management	Technical assignment, time tracking and labor billing
	Service Analysis	Service profitability and performance analysis
iFleet		Fleet services or contract management
	Fleet Management	Manage fleet contracts and services for centralized billing
	Fleet Analysis	Fleet usage and cost analysis & reporting
iOwn		Owner (End user) self-service portal
	Registration	Product Registration initiated by end user
	Owner Portal	Owner self-service portal for tracking products, support and other online services.
	Support Portal	Knowledge delivery and support request management by end users

iService

4CS Service Suite is the best-in-class software for Service Lifecycle Management; the solution helps your company: 

• Realize the lifetime value of customers while lowering Total Cost of Ownership (TCO) for your customers.
• Improve profits from service by lowering warranty costs while growing service revenues from service contracts and parts
• Implement warranty and service management solutions quickly and cost effectively
• Deliver superior and differentiated customer service
• Build stronger relationships and collaborate with Service Network
• Get full visibility into the complete lifecycle of your products

There are many interconnections across products and modules within 4CS Service Suite. Some examples include:

• A Parts Order can be generated from a Warranty Claim in iWarranty, Support Request in iSupport or a Service Order in iService
• Support request captured in iSupport can dispatch the service to a Service center and generate a Service Order
• When a Service Order is completed, warranty claims are generated for all eligible repairs covered under Warranty
• Common information like products, parts, business partners, labor guides, parts catalog are all shared by all the products
• The information from all the products in Service Suite can be analyzed using common Service Intelligence platform

Please contact us to get further details and a demonstration of the software to learn how 4CS Service Suite can streamline service lifecycle management.

Yes. In addition to significant benefits you can gain from synergies of using multiple products and modules within the Service Suite, you can save on license fees as well as implementation costs.   

Yes, you can implement any of the products from the Service Suite separately based on your specific needs and priorities. You can still leverage the common data, interfaces and platform when you add other products and modules within the Service Suite later.

4CS Service Suite functionality complements and extends the functionality in these systems and you can integrate with the applications and data from other enterprise or legacy systems. 4CS Service Suite includes the Service Exchange component that enables two-way integration of 4CS Service Suite with other enterprise systems. The adapters with Service Exchange for various methods (Web services, message queues, file transfer, API), file formats, and 3rd party systems enable seamless integration across all service processes. 

We can provide you the price of the software based on the scope of your specific business needs. Please contact us to schedule a product demonstration and request a pricing proposal.