Third party administrators of outsourced warranty and service management provide a valuable service to the manufacturers, distributors and retailers by delivering high levels of customer service. TPAs are expected to deliver cost savings while coordinating a large service network to fulfill the service requests in a timely and satisfactory manner. 4CS has created iWarranty with Service to enable TPAs to provide an end-to-end solution to help meet the diverse needs of their customers.

Using 4CS iWarranty with Service, TPAs can:

• Manage and process service calls, service dispatches, service orders and warranty claims
• Track and manage the service network, their capabilities, labor rates and satisfaction ratings
• Dispatch service orders based on multiple criteria to optimize profitability and customer satisfaction
• Recover warranty costs from the OEMs and contract underwriters
• Analyze the performance and support the reporting needs from the customers

For more information how 4CS is helping many world class companies in various industries, visit our customer success stories.