intelligent

• Provides extensive, intelligent validations, using business rules, to improve accuracy of the repair order information
• Generates service center and technician efficiency analysis
• Uses standard jobs to reduce entry time for repair orders
• Provides customized repair order layout to meet user needs
• Is global-ready, offering support for multiple languages, currencies, and localization
   
   

integrated

• Integrates with warranty campaign system, parts catalogs, accounting system, barcode scanning, and back-end parts ordering system. Users can check parts availability and place orders directly from repair orders
• Embodies consolidated data and a consistent interface
• Uses open technologies like Java and XML to support multiple platforms
• Integrates with EAI, ERP, CRM, SCM, and Call Centers
• Links all repair order applications together for seamless data flow  

informative

• Displays credit information for the customer, open product campaigns and related product information
• Provides labor sales analysis by technician, in detailed or summary format
• Allows user to create customized reports with report designer.
• Provides “Go To” links interfacing with multiple applications for convenient lookups
• Uses standard relational databases to provide access to the data using SQL
   
   

intuitive

• Provides consistent navigation
• Works with browser, internet access, and standard web server
• Uses regular printers to print repair orders
• Simplifies complex tasks such as rules administration and bulk processing
• Provides shared user interface metaphors and elements across all the applications
• Provides user interface designed to allow quick access to the most-used features