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Categorizing case solutions to facilitate browsing and searching on any keyword.
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Allowing the attachment of pertinent documents, manuals, images or simple screenshots to case solutions.
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Linking case solutions to Customers, Organizations, Products, and Defects.
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Providing Customer Portal users visibility to case solutions based on relevance.
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Discover the "why" behind a service event or action to improve service performance
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Identify key service drivers
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Use trending analysis to identify potential risks and opportunities
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Expand the service universe with new categories of service data, including products, assemblies and parts.
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