Benefits of iSupport

• Categorizing case solutions to facilitate browsing and searching on any keyword.
• Allowing the attachment of pertinent documents, manuals, images or simple screenshots to case solutions.
• Linking case solutions to Customers, Organizations, Products, and Defects.
• Providing Customer Portal users visibility to case solutions based on relevance.
• Discover the "why" behind a service event or action to improve service performance
• Identify key service drivers
• Use trending analysis to identify potential risks and opportunities
• Expand the service universe with new categories of service data, including products, assemblies and parts.