4CS iWarranty is the industry leading software to streamline and optimize the complete warranty lifecycle.  iWarranty enables companies to perform the following business functions effectively and efficiently:

• Setup flexible warranty policies and coverages
• Track product and contract registrations
• Capture accurate and timely claim information through extensive validations
• Process and adjudicate claims more effectively
• Recover warranty cost from component suppliers
• Track and manage parts returns,
• Setup and manage extended warranty and other paid service contracts
• Analyze failures and contributing factors to warranty cost
• Manage corrective actions to improve the quality of the products
• Track and manage Recalls, Good will authorizations, Labor codes and other aspects of Warranty operations

4CS iWarranty software delivers many immediate and tangible benefits by reducing the warranty costs, increasing supplier cost recovery and growing service contract sales. Using 4CS iWarranty software, companies are able to

• Automate and streamline the claims, returns, recovery, and contract processes
• Improve collaboration with service and supplier networks
• Increase supplier recovery and enhance supplier participation to improve the quality of the products
• Increase claim validations and audits to ensure reimbursements per defined policies
• Reduce return costs with better return request rules and utilization of pictures and multi-media data on claims
• Leverage warranty analysis to reduce the cycle time from detection to correction
• Increase service contract and parts sales

Customers are typically able to get payback on their investment for iWarranty software within 6-12 months after going live. 4CS has developed ROI & Benefits calculator to help you calculate the savings you can realize. Please contact us for ROI assessment for concrete recommendations and quantitative benefits from warranty experts at 4CS.

Customers today are relying on decades-old systems, numerous disconnected applications, and manually intensive processes to manage the standard and extended warranties.  This has severely limited the warranty department's ability to reduce warranty costs.  4CS iWarranty is an integrated and comprehensive solution to help reduce warranty costs significantly while improving the quality of the products and customer service.

It would take millions of dollars and multiple years to develop the same functionality and capabilities that 4CS iWarranty can provide to companies immediately.  4CS iWarranty also represents the proven best practices in the warranty lifecycle management as 4CS iWarranty has been deployed by many world-class companies.  4CS' focus and commitment to Warranty management software means continued enhancements that will keep you on the leading edge of managing warranty and service.

The longer you wait, the more money you are wasting in unnecessary systems and warranty costs.  The time is now to clearly demonstrate that your company stands behind the warranty and quality of your products and start realizing the benefits from 4CS iWarranty.

4CS iWarranty is the only software that helps companies optimize the entire warranty lifecycle.  Many warranty applications only deal with bits and pieces of the process like claims entry or reimbursement.  4CS iWarranty helps companies save warranty costs by optimizing all aspects of warranty management including claim audits, supplier recovery, and warranty analysis.

4CS iWarranty has built in flexibility to empower business users to manage warranty policies, coverages, reimbursement terms, business rules, work flow, service campaigns, and many other aspects, so they can adapt and respond to the market needs instantly.

4CS iWarranty enables all users including service centers, warranty processors, recovery analysts, returns inspectors, product engineering, and suppliers to perform their jobs more effectively utilizing real time warranty data.  Enabling all warranty stakeholders in the extended enterprise leads to better collaboration and faster cycle time on quality improvements.

4CS' focus and specialization in Warranty Management combined with unmatched expertise means faster and better ROI by providing the most functionality Out-Of-Box while reducing the time and cost of implementation.

Yes.  iWarranty is modular and modules can be implemented independently.  The key modules of iWarranty include:

• eClaims  to streamline the Claims entry, adjudication and processing 
• Parts Return  to create, track and manage Return Requests and RMAs (Return Material/Goods Authorization)
• Supplier Warranty to manage supplier warranty terms and increase recovery
• Service Contracts to configure, quote and administer extended warranties and service contracts
• Warranty Analytics to analyze and report on all aspects of warranty performance
• Quality to manage and drive Corrective action projects to improve quality of the products
• Warranty Center to maintain and manage policies, coverages, campaigns, labor, business partners, warranty accounting, business rules, work queues and other warranty related data.  

The 4CS Customer Solutions team utilizes an iterative methodology and phased implementation approach  to help you go live and realize value faster and with less risk.

Yes.  iWarranty is well suited to serve the needs of companies with global needs and diverse business units.  iWarranty can help consolidate warranty management functionality across the world into a  centralized system reducing the cost of managing many systems that are limited to a region or a product line.  iWarranty is scalable to support the volume of users and transactions.

iWarranty supports multiple languages, currencies, and localization needs.  Even though the system is consolidated, business units can still define their own policies, coverages, forms, rules, and work flows based on a specific region or product line.  iWarranty can also be integrated to different back-end systems that may exist across the world.

iWarranty supports many claim types like standard warranty, extended warranty, used warranty, parts warranty, recall/campaign claims and pre-delivery inspection (PDI) claims.  Customers can also define additional claim types as needed.

iWarranty uses a Universal Claim Form (UCF) to support most needed claim fields.  Customers have the flexibility to have their own claim forms as iWarranty supports various views for claim and other forms. Customers can select the fields and use a different layout that matches the specific needs for your industry and the company.

Yes.  It is easy to setup and manage recalls or service campaigns with iWarranty.  iWarranty has campaign management functionality to define recalls, authorize specific products for the campaign, process claims, and report on campaign performance.  iWarranty provides a template capability to make it very easy to create a claim for a campaign.  Notifications can be generated from campaign data.  When a need arises for a recall, iWarranty enables you to respond quickly and track campaign performance to meet regulatory and safety needs.

Yes.  4CS iWarranty provides an integrated warranty reporting and analysis solution.  The iWarranty Reporting & Analysis module is based on an embedded Service Intelligence platform powered by IBM Cognos.  The 4CS solution includes a predefined Warranty Warehouse model, pre-built reports, analytical cubes, and data load processes needed to transfer transactional data to the warehouse.  By using the integrated solution from 4CS, companies can get packaged warranty analytics saving huge costs and efforts involved in building an analysis solution starting from scratch.

Using 4CS iWarranty Analysis, customers will also get the capability to drill through from analytical view to underlying transactions providing much better visibility to data comprising the summary metrics.  Graphical reporting, drag and drop functionality along with data organized in a logical format make creating reports quick and easy for any user.
iWarranty analysis and reports are accessible on the web for all users including dealers, suppliers, and other company departments enabling them to get real time reports to drive better performance across the extended enterprise.

No.  4CS is focused on providing the enabling platform and software for companies to process claims and manage other warranty functions.  4CS does not offer outsourcing services but has partnered with   Third Party Administrators (TPAs) and Business Process Outsourcing (BPO) companies to provide this service while leveraging the 4CS iWarranty software.  If you are interested in outsourcing claims or other warranty functions, please let us know and we can provide the reference to the right partner.

Yes.  iWarranty can be integrated with any of your ERP systems as iWarranty supports many formats (e.g. CSV, XML) and integration models (Messaging, Web Services, File/FTP).  iWarranty has already been integrated with many major ERP systems from companies such as SAP, Oracle, Microsoft, NetSuite, SYSPRO, Infor, Glovia, and others.  4CS provides an integration framework that makes it easy to seamlessly exchange data with any of the enterprise or legacy systems.  Standard interfaces are provided for data such as Products, Parts, Business Partners (Customers, Dealers, and Suppliers), Accounting, and Claims history.

iWarranty is not an accounting or financial system, instead iWarranty  generates accounting transactions needed and integrates with your ERP or Accounting/Financial system to process those transactions.  iWarranty generates credit or debit transactions required for claims, supplier claims and contracts and passes the data to your existing financial system.  When payment is made or received, that data is sent to iWarranty to update the payment status of the transaction.  This two-way integration between iWarranty and the accounting system will ensure all financial transactions are handled and reconciled as per your standards and processes.

Yes.  Dealer Business or Management Systems (DBS or DMS) that are used to manage repair/work orders can upload warranty claim data to iWarranty.  iWarranty has already been integrated with data from major DMS systems.  A map can be created for any other DMS formats to support any new or proprietary systems or formats.  This integration with DMS system will prevent the need for duplicate entry by service centers.

4CS provides 4Sight assessment to help determine your needs and provide a statement of Work (SOW) that outlines the scope, costs, and timeline.

4CS software license is priced by Module and by Server for unlimited users. Please contact us for a preliminary price quote based on your specific business needs or to schedule a 4Sight assessment.