4CS iWarranty helps companies optimize their entire warranty life cycle through the use of the following modules: Warranty Center, eClaims, Parts Return, Supplier Warranty, Service Contracts, Warranty Analysis, and Quality.

Warranty Center – Warranty Center module empowers the warranty department to maintain and manage warranty policies, coverages, reimbursement terms, recall campaigns, goodwill authorizations, labor operations, business partners, users, business rules, work flow and other warranty administrative data.

eClaims – eClaims module enables all warranty claims management functions including online claims entry, uploading of claims from service systems, claim validations using extensive business rules, claim work queues, claims review and processing. Using eClaims, users can create, edit, search and process various types of claims including standard warranty, extended warranty, used warranty, parts warranty, campaigns, goodwill, non-warranty based on authorizations given to various organizations and roles.

Parts Return – Parts Return module provides the ability to setup return requests, automatically determine when parts need to be returned, generate Return Material Authorizations (RMA), track parts returns through shipping and receiving and store inspection results. It lowers returns cost by limiting returns based on selection criteria, printing shipping documents, and supporting direct shipment to vendors for supplier recovery when authorized.

Supplier Warranty – Supplier Warranty module helps manufacturers to increase recovery percentage from suppliers while streamlining the claim sharing process and quality analysis. It automates supplier claim generation based on supplier agreements, shares claim information with suppliers in different formats and allows recovery analysts and the suppliers to negotiate and process claims in real time.

Service Contracts – Service Contracts module helps streamline pricing, quoting, administration and profitability analysis of extended warranties, maintenance and service contracts. Using the Service Contracts module, dealers can dynamically configure a contract, provide a quote to the customer, and sell contracts online.

Warranty Analysis – Warranty Analysis module enables various stakeholders to translate warranty and quality data into actionable insights by identifying the key factors that give rise to claims. It provides standard operational reports such as warranty accruals, supplier recovery, and service provider performance. The system can also be used to support compliance with government regulatory reporting requirements.

Quality – Quality Module provides ability to track and manage corrective action projects to improve the product quality and reduce the cost of warranty claims and product recalls.