4CS iWarranty software is the comprehensive warranty solution that enables companies to manage and optimize all warranty activities from the product registration through the end of standard or extended warranty period.

With 4CS iWarranty, businesses can achieve more streamlined and automated claims processing, increased supplier recovery, and shorter detection to correction cycles.

Managing warranty is critical to the bottom-line as well as to improve the customer satisfaction. In addition to the costs involved in warranty claims and product recalls, warranty issues can result in loss of customer goodwill, damage to the company brand, and loss of repeat business from dissatisfied customers. Warranty coverage by manufacturers signals the quality of the product to the market and warranties can be used to win and retain the customers.

iWarranty business rules ensure that both OEMs and suppliers have warranty data that is accurate, consistent and complete.

All of the key stakeholders including OEMs, service centers, suppliers and customers can collaborate on warranty resulting in better product quality, lower warranty costs and enhanced customer satisfaction.

A key to reducing warranty costs is to put timely and accurate failure information in the hands of people who can detect emerging issues and take necessary corrective actions. iWarranty analytics and reporting provides all stakeholders the tools to identify the emerging issues and gain actionable insights.

4CS solution enables OEMs to significantly advance their warranty processes, while eliminating the high costs of an internal software development and associated support. 4CS iWarranty solution provides a tangible and quick return on investment (ROI) within 6 - 12 months

Most of the companies today face many challenges in managing warranty effectively as they are relying on labor intensive processes and warranty systems that were developed decades ago:

• Inefficient claim processing: The claim information is inaccurate, incomplete and may require extensive manual review to ensure policy compliance. Minimal claim data is entered to get the claim paid, but may result in excessive claim payments and ineffective failure analysis.

• Lack of supplier collaboration: Product manufacturers (OEMs) and their suppliers share a common interest in reducing warranty claims and recalls, but the current processes result in much lower supplier recovery than expected and costly delays in correcting problems involving supplier components.

• Slow failure-to-fix cycle: The warranty claims, diagnostic data and parts inspection results reside on disparate systems and data stores. It is very time consuming to aggregate, rationalize, and analyze warranty data that is not easily accessible by the stakeholders.

• Missed service revenues: Only a small percentage of products are sold with extended warranty and service contracts. As a result, there is a huge opportunity for additional service revenues and profits from the current install base of products and customers. Service contracts are difficult to configure, price, administer and analyze for profitability.

• Regulatory reporting: It is difficult and time consuming to meet all the regulatory requirements like warranty financial reporting, accrual and reserve management, TREAD reporting for motor vehicles, and reporting on the product recalls.

• Fragmented & inflexible systems: Responsibility for warranty systems and management is fragmented across departmental, regional and product lines. These decades old legacy systems are expensive to operate and maintain and inflexible to support the desired business changes. The disparate systems create silos of data, lack the connectivity to all warranty chain partners and do not support the needs of the global diversified enterprises.

These challenges cannot be solved by tweaks to an existing outdated legacy system or by enterprise software that only addresses minor aspects of warranty management. Companies need a comprehensive and in-depth solution that transforms the entire warranty lifecycle management right now.