4CS' iWarranty product directly connects manufactures, suppliers, dealers, partners and customers in your service network. It optimizes the entire warranty cycle through the integration of the following applications:

iWarranty Integrated Applications

• eClaim - Accept claims and repair orders from multiple sources (on-line and batch) that ensures a seamless flow between the claim’s origin and destination. Use key claim review features for manual claims processing such as queuing, audit logs with drill up, drill down capabilities, and lookup functions. Interfaces to Accounting for timely credit memos.
• Claim Validation - Intelligent automated processing with rules management that realizes 90% automatic acceptance, improves accuracy of data, reduce errors associated with manual processing.
• Parts Return - Trigger parts return events automatically, integrates RMAs, track return/review status, and provides shipping labels.
• Supplier Warranty - A collaborative tool that maximizes the opportunity for reclaiming warranty dollars from your business partners and suppliers.
• Failure and Warranty Analysis - Proactive warranty management utilizing analytics in line with the business process for continuous improvement, and failure analysis using claim and reliability information and methods.
• Integrator - A bi-directional bridge between iWarranty and other applications, using XML as the standard data exchange format.
• Service Contracts - Online creation of service contract quoting, pricing and profitability analysis.
• Warranty Center - Centralized warranty data, rules management, user administration, policy lookups, unit registration, campaign functions, batch and report scheduling, language translation, and more.