| Most of the general purpose Customer Relationship Management (CRM) applications offer limited capabilities to log customer service calls beyond their core marketing and sales functionality. CRM call handling is rooted in generic services industries like banking/finance and low value consumer products. These CRM applications are woefully inadequate in delivering product support for manufactured durable products that are high value and have complex product configuration.
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| No Hassle Warranty Analysis |
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| Companies waste a lot of time in compiling data and creating warranty reports needed to manage warranty performance. Only a few people with technical know-how can get to the warranty data, which is collected from a multitude of data sources; this can be a very time consuming and complex process. No hassle warranty analysis means that the warranty reports, analysis and data are in the users' hands in an easy to use interface hiding all the complexity of data collection, data relations and database queries.
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| Don't just tweak the warranty chain, streamline it from end-to-end |
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| Most companies rely on decades old systems and processes for managing their warranty. These companies tend to tweak and make small changes to address one issue now while continuing to be suboptimal in overall warranty performance.
Small tweaks add up to a big mess
These tweaks and patches over a long time have resulted in:
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Knowledge Center 
