4CS’ Portal Solution is a unique customer-facing eBusiness Solution focused on retaining Customers for Life.

The portal totally integrates with your business to provide solutions that improve service to your customers while maximizing revenue opportunities. Companies that benefit most from our solution are multi-divisional manufacturers with dealer/distributor channels or those with complex products that require field service and service center activities. The portal allows the customer, the dealership and the extraprise access to personalized, real-time information that helps manage the product life-cycle through AfterMarket services, applications and collaboration. From complete customer profiles to parts and service management, fleet management and beyond, 4CS brings critical business value to your business - that’s our business!

4CS’ portal concentrates on solutions for the Ownership and Retirement phases, which we refer to as the AfterMarket – servicing the customer after the sale. Its web capabilities and integrated service applications address all aspects of the AfterMarket product and service chain.

Benefits

The portal is the mechanism that most effectively delivers Service LifeCycle Management solutions. It provides a single gateway for the enterprise to easily access data and applications and serve and anticipate the needs of the Customer.

The portal enables:

Connection to the Enterprise

• Integrates with other critical business systems like CRM, ERP, and SCM
• Provides ubiquitous computing to enable self-service to the customer, dealer or partner

Decision Support

• Saves on downtime by applying data warehousing and data mining capabilities to applications such as predictive maintenance.

One to One Relationships

• Determine which customers offer the most value to the business
• Strategically target customers via personalization to maximize size and frequency of purchase

Enabling Channels

• Provides real-time data for logistics, collaborative commerce and training for optimal operational capacity (product availability, warehousing and distribution) throughout the service chain.

The portal provides the means for an enterprise to increase revenue through improved work processes, information sharing, ubiquitous computing and enabling of the service channels for optimal service to the customer.