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EAST MOLINE, IL, May 1, 2006 - 4CS, the leading provider of intelligent warranty software applications, announced that Mitsubishi Caterpillar Forklift America (MCFA) has selected 4CS iWarranty software to manage Fleet services in addition to Standard and Extended Warranty.
Bill Buckhout, Vice President of Fleet Management Services, shared the primary business driver was FMS’ rapid growth. “We just outgrew our existing home grown systems. MCFA was implementing iWarranty to meet their dealer needs and 4CS’ web-based warranty system will meet and exceed our needs. We needed to give our customers full exposure to the information we had gathered in managing their fleets. Communication to our fleet customers is essential and 4CS iWarranty reporting does this better than anything we have considered.”
Furthermore, Bill stated: “We fully expect iWarranty to enable us to increase our dealer satisfaction. It will enable us to quickly process invoices and maintenance data. Fleet customers enjoy the same benefits and receive cost information quickly along with having instant access to fleet data. Bottom-line, our existing processes were fragmented and the iWarranty lifecycle management software brought all our processes together effectively and efficiently in a single solution.”
“Fleet Management Services continues to grow rapidly and iWarranty will further enable that growth via its flexible software and systems solutions. It is apparent that 4CS understands the fleet management and national accounts business.”
Ken Emory, 4CS Director of Warranty Solutions shared “FMS needed a system that could standardize fleet management service offerings while continuing to be flexible enough to handle specific dealer and customer needs. FMS wanted to simplify the process of data acquisition from the dealers and provide dealers and customers with the information needed to optimize their business processes. Now that both FMS and MCFA are implementing iWarranty, the dealers will have a common, consistent, efficient way to process and manage fleet management transactions as well as warranty transactions. We are looking forward to working with FMS and MCFA to make this project a success.”
About Mitsubishi Caterpillar Forklift
America Inc
Mitsubishi Caterpillar Forklift America
Inc (“MCFA”), headquartered in Houston,
Texas manufactures Mitsubishi forklift
trucks and Cat lift trucks. MCFA is
ISO 9001-2000 certified and has obtained
compliance certification from the California
Air Resources Board (CARB). MCFA is
home to more than 900 employees dedicated
to becoming the premier producer of
superior quality forklifts. MCFA provides
a full line of forklifts with complete
sales and product support through more
than 600 dealer locations throughout
the United States, Canada and Latin
America.
About 4C Solutions,
Inc.:
4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center For more information, visit www.4cs.com or call 800.709.8773
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Corporate Office 4CS