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4CS, INC. a leading provider of intelligent service part software applications, today announced that its iParts software is to be used by Vermeer Manufacturing Company.

EAST MOLINE, IL, January 9th, 2007 - 4CS, INC. a leading provider of intelligent service part software applications, today announced that its iParts software will be used by Vermeer Manufacturing Company to help manage service part processes, continuing to improve customer service along with part sales and efficiency.

Dennis Morgan, Business Analyst at Vermeer said, "We wanted to replace two narrowly focused parts catalog solutions with a single, broader technical publications solution that could support both our Forage and Industrial dealer organizations. Our strategic goals were to 1) build customer loyalty and retention through increased customer satisfaction, 2) reduce cost through more effective and efficient processes, and 3) improve the accuracy and timeliness of our technical publications. Our assessment team, comprised of Vermeer manufacturing and dealer personnel, determined the iParts solution best met our requirements for a technical publications solution."

Dave Van Wyk, Vermeer Parts Product Manager stated, "Our primary decision drivers were self-publishing, an integrated parts catalog / ordering capability, and the ability to provide technical publications to our dealers through multiple media matched to their individual needs. Our expectations are to reduce our costs through more effective and efficient publishing and ordering processes. Our dealers will have more timely and accurate technical information that will enable them to better service their customers, which should ultimately result in greater customer satisfaction and sales."

Gene Weber , 4CS Senior Warranty Consultant, stated, "We were very pleased to have iParts selected by yet another player in the agriculture and construction industry - Vermeer Manufacturing Company. Dave and Dennis' heavy focus on involving many of their dealers in the selection process typifies the professional and team oriented approach that Vermeer takes. We look forward to teaming with Vermeer to effectively deliver our iParts solution so that Vermeer and its dealers can leverage iParts capabilities to reduce costs, improve customer service, and increase sales."

Vermeer Manufacturing Company is a leading agricultural, construction, environmental and industrial equipment manufacturer. Established in 1948, Vermeer has developed many "firsts" including the world's first large round hay baler, tree spade, and stump cutter. Vermeer corporate offices and manufacturing facilities are located in Pella , Iowa , U.S.A. , and have dealerships located worldwide. For more information, visit http://www.vermeer.com

About 4C Solutions, Inc.:
4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center

For more information, visit www.4cs.com or call 800.709.8773

 


4CS © Copyright Corporate Office 4CS 1201 7th Street East Moline IL 61244
Phone: 800-709-8773 Fax: 309-755-3099 Email : Sales@4cs.com
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