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EAST MOLINE, IL, 22 January 2008 - 4CS, INC., a leading provider of warranty lifecycle management software applications, today announced utilization of its iWarranty software by Blue Bird Body Company to help drive continued Dealer/Customer satisfaction, vehicle quality improvement, cost reduction and profitability.

Rodney Snider, Blue Bird IT Director, noted, “Blue Bird's needs to migrate from its legacy systems to a standard web based system initially led us to license 4CS iWarranty software. The 4CS iWarranty application closely matched our business processes, business model and our industry needs. With this integration, we are moving to a familiar system designed to be the best-in-class warranty lifecycle management solution designed for our industry. ”

Other business needs indicated a demand for industry-specific enhancements to warranty processes and a robust solution for the supplier warranty recovery process. “4CS iWarranty has the best out-of-the-box solution available and is prominently used in the bus and motor coach industry. It is the most complete warranty package including Supplier Recovery that we found,” added Tim Lacy , Director Customer Service at Blue Bird.

Ernie Lee , Blue Bird Warranty Manager, shared, “The iWarranty features were more attuned to our industry, and it is very user friendly – important to both Blue Bird and dealer personnel. The choice of iWarranty to replace our highly successful legacy system speaks volumes about our confidence in its capabilities.”

“4CS came in well prepared and very professionally presented a solution that illustrated they had all the capabilities we requested,” stated Snider. “4CS demonstrated superior knowledge of the warranty business and proven experience in the bus and motor coach industry. iWarranty will enable cost reduction and improved efficiency; more claims will be processed automatically based on rules and validations with greater cost control and less human effort.”

“As added incentive, iWarranty will also help identify areas for improvement. Having the capability to attach digital pictures to claims and part return authorizations will enable better communications with production, engineering and suppliers. Improvement to supplier recovery and supplier component quality is expected by using iWarranty to effectively collaborate with suppliers.”

“We expect dealer satisfaction will be enhanced by the ease of use of iWarranty and more timely reimbursement of warranty claim payments,” added Lacy. “Suppliers will be able to respond with corrective action more quickly due to more timely availability to claim data. We are excited about this partnership with 4CS as we are confident it will provide enhancements for our dealers, customers and suppliers.”

Gene Weber , 4CS Partner, Automotive and Aerospace, shared, “We are pleased to partner with a leader in the school bus market. Blue Bird has a long and reputable history in their business, is growing rapidly, and is committed to continued improvement of their warranty process and service to their dealers and customers. 4CS iWarranty is the most robust warranty software solution on the market, and together we feel we are well positioned to affect positive change. Blue Bird teamed with 4CS and the iWarranty software solution makes an excellent combination for both warranty cost reduction and improved service now and in the future. Today Blue Bird joins other automotive and durable goods companies in leveraging 4CS iWarranty to assist in collaboration with suppliers to improve component quality and reduce warranty costs."

About Blue Bird Body Company :

Blue Bird offers a complete line of Type A, C and D school buses in a variety of options and configurations. For over 80 years, Blue Bird has continued to set industry standards with its innovative design and manufacturing capabilities. Today, Blue Bird has over 1,800 employees, two Georgia-based manufacturing facilities and an extensive network of dealers and service-parts facilities throughout North America . Their global presence is evident in more than 60 countries, with sales in Africa , Asia , the Caribbean , Latin America , Europe and the Middle East .  Please visit the company's website at www.blue-bird.com .

 

About 4C Solutions, Inc.:

4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners, and automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center

For more information, visit www.4CS.com or call 800.709.8773

 


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Phone: 800-709-8773 Fax: 309-755-3099 Email : Sales@4cs.com
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