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EAST MOLINE, IL, October 15th, 2008 - 4CS, Inc., a leading provider of Service Lifecycle Management (SLM) solutions, is pleased to announce that Global Warranty Group (GWG) of St. James, NY, has signed up to implement the 4CS iWarranty TPA edition. GWG is a Third Party Administrator (TPA) that provides full end-to-end warranty solutions for manufacturers and retailers of consumer goods and appliances. GWG has unique and complex needs in the areas of service dispatching and service management.
Charles S. Pipia, Global Warranty Group, LLC, said, "We believe that 4CS iWarranty TPA will provide Global Warranty Group a solution that offers the control, flexibility and responsiveness to keep ahead of the constant changes of our industry. As a result, we are better positioned to meet the needs of our customers, manufactures, and the service provider community."
4CS CEO Ashok Kartham shared, "The 4CS iWarranty TPA edition adds service dispatching and service management to round out our other solutions - iSupport, iService, iWarranty, iParts and ServiceHub. Our products now cover the full spectrum of service lifecycle needs for our customers. We have firmly established our position as the leader in warranty, and now will be able to offer leading products for the entire service chain. We are proud to have GWG as a customer and we look forward to providing them world class service for many years to come."
ABOUT GLOBAL WARRANTY GROUP, LLC.
Global Warranty Group, LLC. (GWG) Is a leading provider of extended service contract and product warranty programs for the Consumer Appliance and Consumer Electronics industries. GWG services are designed to maximize Total Customer Satisfaction, reduce costs, improve performance and increase profits for its clients. Their suite of full service offerings includes an in-house call center, customizable extended service contracts, extended warranty programs, service and dispatch offerings, product remanufacturing and parts distribution within North America. For more information, visit www.globalwarrantygroup.com.
Global Warranty Group Contact:
Charles Pipia
President
T: 631-750-0300 Ext. 135
F: 631-750-9618
cpipia@globalwarrantygroup.com
About 4C Solutions, Inc.
4CS is a leading provider of Service Lifecycle Solutions, products that increase customer retention and service chain profitability through improved systems for managing aftermarket processes. 4CS products adapt to their customers' exact needs, through innovations in features, knowledge and technology. 4CS Products include: iWarranty - Warranty Lifecycle Management, iService - Service Lifecycle Management, iParts - Service Parts Management, and iSupport - Product- based Support Management.
For more information, visit www.4CS.com or call 800.709.8773
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