ORLANDO , Fla. , March 11 /PRNewswire/ - 4CS, Inc., a leading provider of Service Customer Lifecycle Management (SLM) solutions, is pleased to announce its newest product, Service Intelligence.

4CS CEO, Ashok Kartham, shared, "This is a dynamic solution to the age old problem of being limited to either canned reports of the vendor, or using a high level tool that can be only used by IT savvy users. By predefining the data relationships, and using the user friendly reporting of IBM Cognos Business Intelligence, users now have the power to create sophisticated reports with the ease of drag and drop."

The 4CS solution combines the sophisticated use of a data warehouse, relational cubes, and metadata. And yet, allows the user to create reports through simple drag and drop of fields on a menu. Users gain insights that are delivered instantly, keeping the information fresh and pertinent.

The 4CS solution spans all the products offered by 4CS, since each is built with a common service framework. For example, you can now review support calls with the associated warranty claims that pertain to a particular defect. Additionally, the 4CS solution can also gather information from other related business systems, thereby broadening the perspective across the entire business.

Michael Cox, 4CS Account Executive, stated, "The true test of any analytic solution is in the results it produces. Results are determined by the ability of your people to access the information they need to identify trends -- both good and bad. We believe that the closer your people are to the data, and to the analytic tools that empower them, the better your results will be. Leaving your people to someone else's canned reports, or subjecting them to the lag time and costs of IT-driven reports will only frustrate them. In the end, the inferior results produced will affect your ability to improve your organization. We encourage you to view a truly complete solution, one that will deliver not only the best of analytics, but the best of results."

IBM Cognos BI is one of the premier analytic solutions available on the market today. IBM Cognos BI provides a product that covers all users' needs, with the most complete set of features in the industry. This breadth combines with proven technology to provide the best solution for our customers.

4CS is a leading provider of Service Lifecycle Management solutions. The 4CS Service Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.