Orlando, FL, March 12th 2009 - 4CS, Inc., a leading provider of Service Customer Lifecycle Management (SLM) solutions, is pleased to announce its newest product set, Service Suite.

“We have been working hard to build our product solutions into a cohesive suite that brings new value to our customers”, said Ashok Kartham, CEO of 4CS. “Now, our customers can perform tasks that just were not available with other island solutions”

With common user screens, information shared across all products, custom-tailored processes, and fluid connections throughout their environment, 4CS products bring the best to our customers' entire service universe.

Products within our Service Suite include:

•   iWarranty – Warranty Lifecycle Management

•   iService – Service Lifecycle Management

•   iParts – Service Parts Management

•   iSupport – Technical and Customer Support Management

•   iFleet– Fleet Service Program Management

•   iOwn – Product ownership and usage management

4CS software products include shared building blocks like Service Hub, Service Intelligence and Service Exchange, which significantly enhance the value of the service chain resulting in added service revenue and profitability for our customers. 

Sample shared tools and functions include:

• Service portal

• Rules and workflows

• Service intelligence

• Database, data warehouse, and data structure

• Partners, customers, dealers

• Products, components, parts, labor

• Policies and coverages

• Integrations, ERP, CRM, Parts, etc

• User interface and interoperability

4CS has also created a new pricing structure to help customers extend their solution throughout the service chain at a special suite price. Now it is even easier for customers to improve their results with an extended service chain solution at a very effective cost.

4CS is a leading provider of Service Lifecycle Management solutions. The 4CS Service Lifecycle Management applications provide proactive and collaborative service solutions that enable business to meet changing needs throughout the customer's life, concentrating on the post-sale or aftermarket stages.

For more information, visit www.4CS.com or call 800.709.8773