The 4CS Service LifeCycle Management solutions, with industry-leading products iWarranty, iSupport, iParts and iService, deliver tangible ROI and faster payback. Some of the benefits you can realize are listed below. Please contact us for a free ROI and diagnostic study of your service business, and learn how your company can start benefitting immediately:
Reduce Warranty Cost
• Reduce the total warranty cost up to 40% by shortening detection-to-correction cycle time by months and by improving product and supplier quality
• Streamline and automate claim processes, reducing process cost from $11 to less than $1 per claim
• Increase supplier participation and warranty recovery from 10-15% to 40-60% of total warranty cost
• Reduce per-claim cost by 15% through claim validations and audits to eliminate excess labor, parts
• Decrease parts return cost by 70% by getting only the parts needed and using direct ship to vendor
Increase Service Contract Sales and Profitability
• Increase service contract sales 50% by offering flexible and custom programs for customers
• Increase sales by offering innovative contracts based on usage (per hour/mile), fleet programs and maintenance contracts
• Decrease contract administration cost from $15 to less than $2 by streamlining quotes, contract registration and administration
• Reduce claims loss cost by 15% through improved validations and compliance against contract policies and coverages
• Improve contract profitability through better analysis and pricing optimization
Increase Service and Parts Sales and Profitability
• Increase parts sales by enabling servicers to identify and order right parts for any repair
• Reduce the process cost per order by streamlining order process and fulfillment
• Enable servicers to provide accurate quotes using labor guides and recommended parts
• Increase technician productivity by providing service knowledge base and rapid response for technical assistance requests
Enhance Customer Retention and Loyalty
• Improve customer view and potential by getting integrated access to all product registrations, service contracts, warranty claims, parts purchases and support requests.
• Enhance customer service by providing 24 X 7 self-service capabilities on the Web
• Identify and guide through the opportunities for service and aftermarket sales throughout the lifecycle
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