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Service
LifeCycle Management (SLM) is how businesses apply
strategy, process, and technology to deliver
higher value to customers by providing related
products and services that enhance the usage,
performance, and experience of the core
product.
In an evolving service driven economy,
customers want a "total solution." Whenever
product is supported with a related service, there
is a competitive gain. Innovative business
leaders, such as Jack Welch, Former CEO of GE, and
Philip Condit, CEO, The Boeing Company are
transforming their business from commodity-driven
to service-driven. Welch states, "We try to offer
services that airlines can't get elsewhere. We now
can monitor all our engines in the air. As a
result of adding this technology to what was once
a commodity (the aircraft engine), we've been able
to take on multi-year contracts with companies
such as USAir, British Airways, and Southwest.
These are 10- to 20-year contracts worth billions
of dollars."
4CS specializes in proactive and collaborative
service solutions that enable businesses to meet
changing needs throughout the customer's life,
concentrating on the post-sale or aftermarket
stages.
Service is more than just a way of supporting
customers; it is the strategic competitive
advantage. 4CS keeps your service in motion by:
- Leveraging our in-depth experience deploying
service-related solutions in the automotive
industry. Ensuring your solutions comply with
automotive-specific architectures and standards
- Delivering solutions to increase product
uptime, enhance performance and lower operating
costs
- Offering SLM applications and service nodes
(reusable components) and processes to minimize
time to market and costs
- Providing new Service Network alternatives
to traditional service delivery methods
Benefits
Delivering and
deploying collaborative, unified solutions offer
significant benefits:
- Seamless integration and collaboration
across different channels and solutions,
including dealer management systems, parts
ordering, Extranet applications, B2B trade
exchanges, etc.
- Comprehensive support of business processes
spanning multiple partners and vendors
- Extensive use of new, advanced Internet
technology under the umbrella of
automotive-specific infrastructure standards
- Single point of access to all relevant
information and applications in a personalized
environment
- Increased retention from customers, partners
and suppliers
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Corporate Office 4CS 
